Data Engineer- Call Center Optimization Specialist

**Company Overview:**
At Talentcrowd, we're all about connecting the dots in the tech universe. We are currently seeking a savvy Data Engineer for a part-time, remote contract role. Your mission? To revamp a call center operation by leveraging your analytical prowess and deep knowledge of Genesys call center management tools. Wave goodbye to the old Paycor system and hello to streamlined efficiency!**The Mission:**- **Data-Driven Analysis:** Dive deep into the current call center operations to identify areas for improvement in scheduling, capacity management, and resource training.
- **Genesys Genius:** Utilize your expertise in Genesys call center management tools to craft innovative solutions tailored to the company's unique needs.
- **Strategic Recommendations:** Develop and present actionable recommendations that harness the power of Genesys to replace the existing Paycor system.
- **Optimization Maestro:** Analyze data trends and patterns to optimize call center operations for peak efficiency and effectiveness.**Your Skill Set:**- Proven experience as a Data Engineer, with a strong focus on call center analytics.
- Expertise in Genesys call center management tools and their application in real-world scenarios.
- Familiarity with Paycor systems and the ability to transition operations seamlessly.
- Strong analytical skills with the ability to turn complex data into actionable insights.
- Excellent communication skills, with the ability to present findings and recommendations clearly and persuasively.**Perks of the Gig:**- **100% Remote:** Work from anywhere with a reliable internet connection.
- **Flexible Schedule:** We value results over rigid schedules. You have the freedom to manage your time effectively.
- **Dynamic Project:** Be part of a transformative project that will have a tangible impact on call center operations.**The Fine Print:**- This is a part-time, contract position for an initial period of 6 months, with potential for extension.
- Competitive remuneration, because we appreciate the value you bring.**Join the Band:**To apply, hit us up with your resume, a cover letter that showcases your expertise with Genesys and data engineering in call center environments, and any relevant case studies or project examples. We're looking for a true maestro who can orchestrate a seamless transition and optimization.**Audition Now:**
Email us at [Your Email Address] with the subject line "Call Center Data Engineering Virtuoso" and get ready to play a key role in our tech orchestra at Talentcrowd!**Talentcrowd:** Where tech talent meets innovation. Join us in reshaping the future of call center operations. Let's make waves together!